Cancellation & Order Changes Policy

Last updated: 1 October 2026

At PawPantry, we begin processing orders as quickly as possible so that your pet's products can reach you without unnecessary delays.

Cancellation window

You may request cancellation of your order within 24 hours of placing your order.

After 24 hours, orders may have entered our processing or fulfilment process and cannot normally be cancelled or changed.

To request a cancellation within the 24-hour window, please contact us as soon as possible at info@pawpantry.co.za and include your order number.

After 24 hours

Once 24 hours have passed, we cannot guarantee that an order can be cancelled, changed, or stopped before dispatch.

If your order has already been processed or dispatched, cancellation will no longer be possible through our order-cancellation process. You may instead be able to request a return in accordance with our Refund & Returns Policy.

Important

This cancellation policy does not limit or exclude any rights you may have under applicable South African consumer-protection legislation. Where the law gives you a right to cancel, return, refund, repair, or replacement, those rights continue to apply.

For cancellation requests or questions about an order, contact:

Email: info@pawpantry.co.za
Phone: +27 79 560 3263

Please provide your order number when contacting us so that we can assist you as quickly as possible.

WhatsApp: WhatsApp us