Cancellation Policy

Last updated: 24 September 2026

PawPantry currently sells products as one-time purchases unless a product page or checkout expressly states otherwise.

1. Cancelling before dispatch

If you need to cancel an order, contact us as soon as possible at thepawpantryza@gmail.com with your order number. We will try to stop the order before dispatch, but cancellation cannot be guaranteed once an order has entered fulfilment or been handed to the courier.

2. Orders already dispatched

If an order has already been dispatched, you may need to receive and return the goods in accordance with our Refund & Returns Policy and any applicable statutory cancellation rights.

3. Statutory rights

Nothing in this policy removes any cancellation or cooling-off right provided by applicable South African law. Where a statutory cancellation right applies, we will process the cancellation and refund in accordance with the applicable legal requirements.

4. Future subscriptions

If PawPantry introduces recurring purchases in the future, the applicable subscription terms, billing frequency and cancellation process will be displayed before you subscribe.