Refund & Returns Policy

Last updated: 24 September 2026

At PawPantry, we want you to be happy with your purchase. Nothing in this policy limits any rights you may have under applicable South African consumer-protection law.

1. Cooling-off and change-of-mind returns

For qualifying electronic transactions, South African law may give you a cooling-off right. Where applicable, you may cancel without giving a reason within the statutory period and return the goods at your direct return cost, subject to legal requirements and exceptions.

2. Damaged, incorrect or incomplete orders

If your order arrives damaged, defective, incomplete or different from what you ordered, contact us as soon as reasonably possible at thepawpantryza@gmail.com. Include your order number and photographs where relevant.

3. Defective products

Our products are covered by applicable South African consumer rights and remedies. Where goods are defective or fail applicable quality or fitness requirements, statutory remedies may include repair, replacement or refund, depending on the circumstances and applicable law.

4. Return condition

Unless a return is made because goods are defective, damaged, incorrect or otherwise covered by a statutory right, goods should be returned unused, complete and in their original packaging where reasonably possible.

5. Refunds

Approved refunds will be processed using the original payment method where reasonably possible. The time for funds to reach you may depend on your bank or payment provider.