Delivery & Shipping Policy

Last updated: 24 September 2026

1. Processing

Orders are processed after successful payment.

2. Delivery time

Estimated delivery is 5 to 8 business days after dispatch. Delivery times are estimates and can be affected by courier delays, public holidays, weather, remote-area delivery and circumstances outside our reasonable control.

3. Delivery areas

We currently deliver within South Africa.

4. Shipping charges

Delivery charges are shown at checkout before payment.

5. Tracking

Where tracking is available, tracking information will be sent to the contact details supplied with your order.

6. Delays

If an order is delayed, contact info@pawpantry.co.za. If an order cannot be fulfilled within the applicable agreed or statutory timeframe, your cancellation and refund rights will be handled in accordance with applicable law.