Privacy Policy

Last updated: 24 September 2026

PawPantry respects your privacy and is committed to handling personal information responsibly.

1. Information we collect

Depending on how you use our store, we may collect your name, email address, telephone number, billing and delivery address, order details, account information and communications with us.

2. How we use information

We may use personal information to process and deliver orders, provide customer support, communicate about orders, administer discounts and promotions, improve our website, prevent fraud and comply with legal obligations.

3. Payments

Payment information is processed by our payment provider(s). [INSERT PAYMENT PROVIDER(S) AND LINK TO THEIR PRIVACY POLICY].

4. Marketing

If you subscribe to marketing communications, we may send promotional emails. You can unsubscribe at any time using the unsubscribe option or by contacting us.

5. Service providers

We may share relevant information with service providers that help us operate the store, including Shopify, payment providers, courier companies, email/marketing providers and analytics providers, where necessary for the relevant service.

6. Cookies and analytics

Our website may use cookies and similar technologies. [INSERT THE SPECIFIC ANALYTICS/ADVERTISING SERVICES YOU USE, IF ANY].

7. Security and retention

We take reasonable measures to protect personal information and retain it only as long as reasonably necessary or required by law.

8. Your rights

Subject to applicable law, you may request access to or correction of personal information, or object to certain uses. Contact thepawpantryza@gmail.com.

9. POPIA

Where the Protection of Personal Information Act 4 of 2013 applies, PawPantry will process personal information in accordance with applicable POPIA requirements.