PawPantry Policies

Last updated: 24 September 2026

This page contains the PawPantry store policies in one place. Please review the section relevant to your order.

Terms & Conditions

These Terms & Conditions govern your use of the PawPantry website and purchases made through thepawpantry.co.za. By using the website or placing an order, you agree to these terms, subject to mandatory rights under applicable law.

About PawPantry

Business name: PawPantry

Website: thepawpantry.co.za

Email: thepawpantryza@gmail.com

Products, Orders, Prices & Payment

We make reasonable efforts to ensure product information, pricing and availability are accurate. Orders are subject to payment authorisation and product availability. Prices are displayed in South African Rand (ZAR) unless otherwise stated. Delivery charges are shown before checkout. Payment is processed through our payment providers.

Promotions

Promotional codes are subject to the conditions displayed with the promotion. Unless expressly stated otherwise, discount codes cannot be combined, exchanged for cash or applied retrospectively.

Website Use, Intellectual Property & Liability

Unless otherwise stated, website content, branding, text, graphics, photographs and design elements belong to or are licensed to PawPantry. You must not misuse the website, interfere with its operation, attempt unauthorised access, introduce malicious code, or use the website for unlawful purposes. Nothing in these terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited.

Governing Law

These terms are governed by the laws of the Republic of South Africa, subject to mandatory consumer protections.

Refund & Returns Policy

At PawPantry, we want you to be happy with your purchase. Nothing in this policy limits any rights you may have under applicable South African consumer-protection law.

Cooling-off & Change-of-mind Returns

For qualifying electronic transactions, South African law may give you a cooling-off right. Where applicable, you may cancel without giving a reason within the statutory period and return the goods at your direct return cost, subject to legal requirements and exceptions.

Damaged, Incorrect or Incomplete Orders

If your order arrives damaged, defective, incomplete or different from what you ordered, contact us as soon as reasonably possible at thepawpantryza@gmail.com. Include your order number and photographs where relevant.

Defective Products

Our products are covered by applicable South African consumer rights and remedies. Where goods are defective or fail applicable quality or fitness requirements, statutory remedies may include repair, replacement or refund, depending on the circumstances and applicable law.

Return Condition & Refunds

Unless a return is made because goods are defective, damaged, incorrect or otherwise covered by a statutory right, goods should be returned unused, complete and in their original packaging where reasonably possible. Approved refunds will be processed using the original payment method where reasonably possible.

Delivery & Shipping Policy

Delivery Time

We aim to deliver orders within 5–8 business days after dispatch.

Courier Partners

Orders are delivered through Aramex or The Courier Guy. The courier used may depend on the delivery address and service availability.

Processing & Tracking

Orders are processed after successful payment. Where tracking is available, tracking information will be sent to the contact details supplied with your order.

Delays

Delivery times are estimates and can be affected by courier delays, public holidays, weather, remote-area delivery and circumstances outside our reasonable control. If an order is delayed, contact thepawpantryza@gmail.com.

Incorrect Address

Please check your delivery address before checkout. Contact us immediately if an address needs changing; changes cannot be guaranteed after dispatch.

Cancellation Policy

PawPantry currently sells products as one-time purchases unless a product page or checkout expressly states otherwise.

Before Dispatch

If you need to cancel an order, contact us as soon as possible at thepawpantryza@gmail.com with your order number. We will try to stop the order before dispatch, but cancellation cannot be guaranteed once an order has entered fulfilment or been handed to the courier.

After Dispatch

If an order has already been dispatched, you may need to receive and return the goods in accordance with our Refund & Returns Policy and any applicable statutory cancellation rights.

Statutory Rights

Nothing in this policy removes any cancellation or cooling-off right provided by applicable South African law.

Privacy Policy

PawPantry respects your privacy and is committed to handling personal information responsibly.

Information We Collect

Depending on how you use our store, we may collect your name, email address, telephone number, billing and delivery address, order details, account information and communications with us.

How We Use Information

We may use personal information to process and deliver orders, provide customer support, communicate about orders, administer discounts and promotions, improve our website, prevent fraud and comply with legal obligations.

Payments & Service Providers

Payment information is processed by our payment providers. We may share relevant information with service providers that help us operate the store, including Shopify, payment providers, courier companies, email and marketing providers, and analytics providers where necessary for the relevant service.

Marketing, Cookies & Analytics

If you subscribe to marketing communications, we may send promotional emails. You can unsubscribe at any time. Our website may use cookies and similar technologies.

Security, Rights & POPIA

We take reasonable measures to protect personal information and retain it only as long as reasonably necessary or required by law. Subject to applicable law, you may request access to or correction of personal information, or object to certain uses. Where the Protection of Personal Information Act 4 of 2013 applies, PawPantry will process personal information in accordance with applicable POPIA requirements.

Responsible party: PawPantry

Email: thepawpantryza@gmail.com