Shipping policy

Shipping & Delivery Policy

Last updated: 24 September 2026

At PawPantry, we aim to get your order to you safely and as quickly as possible.

Delivery Time

Orders are delivered within 5 to 8 business days from the date your order has been processed and dispatched.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside of our control, including courier delays, public holidays, severe weather, or incorrect/incomplete delivery information.

Our Courier Partners

Your order will be delivered using one of our trusted courier partners:

Aramex
The Courier Guy

The courier used for your order may depend on your delivery address and availability.

Order Processing

Once your order has been successfully placed and payment has been confirmed, we will process and prepare your order for dispatch.

Once your order has been handed to the courier, you may receive tracking information where available.

Delivery Address

Please make sure that your delivery address and contact details are correct when placing your order. PawPantry cannot be responsible for delays or additional costs resulting from an incorrect or incomplete delivery address provided by the customer.

Delivery Delays

While we aim to deliver within the stated 5 to 8 business day timeframe, unforeseen courier or logistical delays may occasionally occur.

If your order has not arrived within the expected timeframe, please contact us at info@thepawpantry.co.za and we will assist you in following up with the courier.